Measuring student satisfaction with services and implementation of the education process includes aspects: 

• Reliability: the ability of lecturers, education staff, and managers to provide services.
• Responsiveness: the willingness of lecturers, education staff, and managers to help students and provide services quickly.
• Assurance: the ability of lecturers, education personnel, and managers to provide confidence to students that the services provided are in accordance with the provisions. 
• Empathy: the willingness/concern of lecturers, education staff, and managers to pay attention to students.
• Tangible: student assessment of the adequacy, accessibility, quality of facilities and infrastructure.

The questions asked to measure the level of student satisfaction are:

 Tangibles Aspect

• How do you feel about the lecture hall being organized in a clean, neat and comfortable manner 
• What do you think about the complete and adequate learning facilities available in each lecture room
• How do you feel about a clean, tidy and comfortable library 
• What do you think about laboratory conditions that are relevant to the scientific needs of students
• What do you think about the availability of complete reference books in the library

 Reliability Aspect

• What do you think about the clarity and suitability of the lecture material provided by the lecturer
• What do you think about the availability of time for discussion and questions and answers
• What do you think about the learning modules/materials provided to students to complement the lecture material
• What do you think about lecturers grading exams/assignments with objective scores 
• What do you think about lecturers arriving on time
• What do you think about the competence of lecturers who are adequate in accordance with their fields of expertise
• What do you think about lecturers who make lecture program units
• What do you think about the ability of academic staff to serve student administration
• What do you think about the quality of academic staff services to fulfill student interests

 Responsiveness Aspect

• What do you think about the University/Faculty/Study Program about providing counseling lecturers for students?
• What do you think about the University/Faculty/Study Program in providing scholarships for students who cannot afford them?
• What do you think about the University / Faculty / Study Program in helping students when facing academic problems?
• What do you think about the leadership of the University / Faculty / Study Program and its staff in providing time for parents of students to consult?
• What do you think about the University / Faculty / Study Program in providing medical assistance for sick students?
• How do you feel about the University / Faculty / Study Program about providing insurance assistance for students

 Assurance Aspect

• What do you think about academic administration staff being polite in providing services?
• What do you think about the existence of Academic Advisors (PA) and counseling guidance lecturers to overcome student problems/complaints?
• How do you feel about the effective use of time by lecturers in the teaching process?
• What do you think about sanctions for students who violate regulations that have been set by the University / Faculty / Study Program and apply to all students without exception?

 Empathy Aspect

• How do you feel about the University/Faculty/Study Program’s concern in understanding students’ interests and difficulties?
• How do you feel about the University / Faculty / Study Program monitoring student progress through Academic Advisors or counseling guidance lecturers?
• What do you think about lecturers being willing to help students who are having difficulties in academic/course areas?
• How do you feel about lecturers being open, cooperative with students 
• How do you feel about the university/Faculty/Study Program being able to understand students’ interests and talents and trying to develop them?

 Transparency Aspect

• What do you think about the University / Faculty / Study Program in providing information on the lecture system in the form of an academic guidebook?
• What do you think about the University / Faculty / Study Program in providing academic information and non-academic services in the form of a website (online)
• How do you feel about the University/Faculty/Study Program openly providing information and services both academic and non-academic
• What do you think about the University / Faculty / Study Program opening a complaint service for students who want to solve student affairs problems?
• What do you think about the University / Faculty / Study Program trying to be transparent in the use of student funds?